RETURNS POLICY
We are happy to accept returns within 14 days of order delivery date.
To be eligible for a return:
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Items must be unused, in their original packaging, and have all tags and labels intact.
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Please ensure you obtain proof of postage and tracking when sending your return. You are responsible for the parcel until it reaches our warehouse, and we cannot accept liability for lost or damaged items in transit.
EXCHANGES
We are happy to accommodate exchanges for a different size within the same model.
To request an exchange:
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Email us at hello@thehouseofastral.com to check size availability.
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If the item is in stock at our warehouse, we will reserve it for you.
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Once we receive your return, we will ship the new size to the same address as your original order.
Please note: If the size you wish to exchange for is unavailable, or you would like to try a different style, we recommend returning the original item for a refund and placing a new order.