This Privacy Policy explains how thehouseofastral.com (“we”, “our”, “us”, or “the Site”) collects, uses, discloses, and safeguards your information when you visit our website, purchase our products, or otherwise interact with us.
By accessing or using our Site, you agree to the practices described in this Policy. If you do not agree, please discontinue use of the Site immediately.
1. Information We Collect
We may collect the following categories of personal data:
1.1 Information You Provide Directly
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Name, email address, phone number, billing/shipping address
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Payment information (processed securely by third-party providers, not stored by us)
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Account login details if you create an account
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Communication preferences, inquiries, and feedback
1.2 Information Collected Automatically
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IP address, browser type, operating system
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Device identifiers, cookies, and tracking technologies
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Pages visited, time spent, referring websites, and purchase activity
1.3 Information From Third Parties
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Social media accounts (if you interact via platforms such as Instagram, Facebook, or Google)
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Marketing or advertising partners
2. How We Use Your Information
We use personal data for purposes including:
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Processing and fulfilling orders
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Communicating with you regarding your purchases, returns, or inquiries
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Sending promotional emails, offers, and newsletters (with your consent)
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Improving website performance, personalization, and customer experience
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Detecting and preventing fraud or unauthorized activity
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Complying with legal obligations
3. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), our lawful bases for processing include:
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Contractual necessity – to process your orders
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Consent – for marketing communications
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Legal compliance – to comply with tax, accounting, and consumer protection laws
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Legitimate interests – to improve services and prevent fraud
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
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Remember your preferences and login details
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Analyze site performance and traffic
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Deliver targeted advertising
You may disable cookies in your browser, but some site features may not function properly. For more information, see our Cookie Policy.
5. Sharing of Information
We do not sell or rent your personal data. We may share your information with:
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Service providers (payment processors, delivery partners, IT and hosting providers)
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Marketing partners (only with your consent)
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Legal authorities if required by law, regulation, or court order
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Business transfers (if we merge, acquire, or sell part of our business)
6. International Data Transfers
Your information may be transferred and processed outside of your country, including countries that may not provide the same level of data protection. We implement safeguards (e.g., Standard Contractual Clauses) to protect your data in such cases.
7. Data Retention
We retain your personal data only for as long as necessary:
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To provide products and services
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To comply with legal obligations (tax, accounting, dispute resolution)
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To enforce agreements and policies
When data is no longer needed, we securely delete or anonymize it.
8. Your Rights
Depending on your location, you may have the right to:
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Access the personal data we hold about you
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Request correction or deletion of your data
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Restrict or object to certain processing activities
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Withdraw consent for marketing at any time
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Data portability (receive a copy of your data in a machine-readable format)
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File a complaint with your local data protection authority
To exercise these rights, contact us at [Insert email address].
9. Children’s Privacy
Our Site is not intended for individuals under the age of 16 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal data from children. If we learn that we have, we will delete it immediately.
10. Data Security
We use appropriate technical and organizational measures to protect your information, including encryption, secure servers, and limited access. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
11. Marketing Communications
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You may opt-in to receive promotional emails.
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You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
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We may still send service-related emails (e.g., order confirmations, delivery updates).
12. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. Significant changes may also be communicated by email.
14. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
thehouseofastral.com
Email: [Insert email address]
Address: [Insert company address]